Richard Inda

• ▪Designed and implemented C# REST-based backend services for large-scale data ingestion and transformation across 0++ external CRMs into a donor management platform.
• ▪Led the architecture and end-to-end development of an in-house ETL platform, improving throughput and clearing 0+% of departmental backlog within one month.
• ▪Built maintainable, testable data pipelines using strong data models, validation, structured logging, and error handling to support reliable production migrations.
• ▪Designed and implemented an AI-driven automation framework that codified natural-language data mappings into standardized transformation logic, reducing manual engineering effort by 0+ hours annually.
• ▪Collaborated cross-functionally in an Agile environment with QA and support teams to troubleshoot production issues, analyze logs, and continuously improve system reliability and performance.
• ▪Designed and implemented a comprehensive onboarding program with video walkthroughs and knowledge-sharing resources, reducing new-engineer ramp-up time from 0+ months to 0+ months.
• ▪Created dashboards and reports to track operational metrics, providing leadership with visibility into throughput, workload distribution, and long-term trends using data-driven insights.
• ▪Authored internal engineering documentation and best-practice guidelines to standardize backend services, APIs, and data conversion workflows.

• ▪Developed C# automation services that generated 0++ legal document variants, eliminating approximately 0+ hours of manual data entry annually through process optimization.
• ▪Designed, implemented, and optimized SQL queries, stored procedures, and indexes to achieve low-latency performance on production databases.
• ▪Built data migration pipelines to move client CRM data into in-house MySQL databases, ensuring data integrity and validation during ingestion.
• ▪Implemented internal full-stack web tools using HTML, CSS, and JavaScript that exposed secure, API-backed SQL data to business users without requiring direct SQL access.
• ▪Worked with version control (Git) and issue tracking tools while supporting deployments, debugging production issues, and collaborating with stakeholders.

• ▪Supported high-volume HR operations including onboarding 0+ employees, processing 0+ terminations, and managing 0+ workers’ compensation cases.
• ▪Managed operational logistics including $0+ in inventory and scheduling $0+ in employee travel.
• ▪Built and maintained ETL workflows and API/SFTP integrations connecting UKG Pro with four additional HR systems, consolidating multi-source HR data into a centralized CRM and Microsoft SQL environment.
• ▪Designed and migrated a structured Azure cloud storage architecture and transferred over 0+ GB of departmental data to Azure Blob Storage, improving data organization and accessibility.
• ▪Developed 0++ reports and dashboards using SQL and Power BI to provide executives and HR managers with operational, compliance, and workforce insights.
• ▪Automated manual HR workflows using Python (Selenium) and SQL, reducing approximately 0+ hours of manual data input annually.

• ▪Drafted over 0+ legal documents, conducted client intake screenings, and served as point of contact between clients, attorneys, and government agencies.
• ▪Designed and developed a responsive website using HTML and CSS and contributed to a broader digital marketing strategy (website, social media, and email campaigns), increasing client leads originating from online channels from approximately 0+% to 0+%.
• ▪Built Power BI dashboards and analytical reports to track operational and marketing performance, identify bottlenecks, and support data-driven pricing and budget allocation decisions.
• ▪Designed and implemented ETL workflows using Azure Data Factory to ingest, transform, and load firm data into Azure cloud storage, improving data accessibility, reliability, and reporting consistency.
• ▪Researched, evaluated, and helped implement an automated legal document generation platform, enabling a 0+% increase in case throughput per paralegal.

Education